Returns

Metal garden beds are large, heavy products, so returns are more expensive to ship than ordinary consumer goods. We want our return policy to be clear before you order.

You may return an unused item for a refund within 30 days of delivery. Return shipping is the responsibility of the customer. Please use a carrier that provides tracking.

Once we receive the returned item, we will refund the full purchase price.

Please use our contact form to request a return authorization number before sending an item back. Items should be returned in their original packaging, with the return authorization number written on the outside of the box.

Refused shipments and orders returned because of an undeliverable address are handled under the same return policy.

DAMAGED OR DEFECTIVE COMPONENTS

If you receive a component with a manufacturing or workmanship defect, please contact us within 30 days of delivery and before installation. We will work with you to replace the affected component.

Please inspect all panels and components before installation and contact us with photos of anything you believe is damaged or defective.

Because our products are heavy steel components shipped by ground carrier, panel corners can occasionally bend during shipping. These areas fit inside the steel corner brackets and are not visible after installation. Minor bending in these concealed areas is not considered product damage when it does not affect assembly or the finished garden bed.

For customers who require additional shipping protection, wood-crate motor freight delivery may be available for an additional charge. Contact us before ordering for details.

POWDER-COATED COMPONENTS

Powder-coated components may develop variations in appearance and chalking after exposure to sunlight and weather. Individual components may weather somewhat differently, and we do not guarantee complete uniformity of appearance over time.

Please inspect all components before installation. Claims involving defective or damaged components must be made before the product is installed.

IF WE MAKE A FULFILLMENT MISTAKE

If we ship the wrong product, omit a component, or otherwise make a fulfillment error, we will make it right at our expense.

Please contact us within 30 days of delivery. We may ask for photographs of the shipment, packaging and components so we can verify what occurred.

When a return is necessary, we will provide a return shipping label and return authorization number. Replacement components will be sent once the return has been received and processed.

Please keep the original boxes and packaging until you have inspected your complete shipment and confirmed that everything is correct.

SHIPPING ADDRESSES & DELIVERY

Customers are responsible for providing an accurate shipping address when placing an order.

Unless signature service has been requested before shipment, the carrier's standard delivery confirmation will serve as confirmation that the shipment was delivered.

If you would like signature-required delivery, please contact us before your order ships and we will add that requirement.

EXCHANGES

We do not currently offer product exchanges. An unused product may instead be returned within the 30-day return period under the return policy above, and a new order may be placed for the desired product.